This store requires javascript to be enabled for some features to work correctly.

Frequently Asked Questions

Northwest Arkansas

Invoices will be sent via email. We accept venmo, credit card, cash, or check. Total payment is due 7 days prior to your event.

Pickup garlands are no larger than 10'. For the best results, you will need a mid to full size SUV with all the back seats down, no car seats and no pick-up trucks. Our pickup location is in Fayetteville, AR.

On-site design consultations start at $50. Consultation fee is waived if installation is over $1,000.

Our goal is to provide a custom installation that best matches your event. To do this, we need a 30 day notice to special order your custom colors. We will touch base with you the week of your event to schedule the install time. We require at least 2 hours before the event for installation.

Our installation fee does not include tear down. If you are in need of tear down service, it is a separate fee starting at $100. This is also dependent on availability and must be scheduled with original order.

We require a written cancellation 7 days prior to install.

You are assuming the risk of any injury or any damage that may occur through any service or product provided by Social Butterfly, LLC. This includes, but is not limited to personal injury, property damage, choking or allergies.

We discourage outdoor balloon installations in extreme heat and cold weather. The heat causes the balloons to expand and pop, while the cold causes deflation. We will not install in the rain or strong winds.

All sales are final. Once balloons are installed or picked up, Social Butterfly, LLC cannot guarantee the lifespan of the balloons. We use the highest quality balloons, however; balloons can be adversely affected by factors such as weather or rough handling. We use wall safe hooks and tape if we are not attaching to a permanent fixture. In unexpected circumstances or if improperly removed, there is a risk of wall damage.